Return policy
Apply on Hardware only (E-Juices are not exchangeable under any reason)
The returned goods or products will be verified together with the receipt and the goods should also present to be in a good condition, the item should be in the original condition in the original packaging .
We will be inspecting the returned items and this process will take between 15 to 30 days from the day we receive the items.
In case the good or product has been used or damaged by the customer, there will no refund for the purchase.
Once we check and confirm the goods or products claimed the issue, customer will received their refund within 3 days after the confirmation.
Refund Policy
If you are entitled to receive a refund, it will be issued by Lambda Vape when the item to be returned has been received in satisfactory condition. Refunds will be processed within 14 business days after receiving the item(s) and will be applied directly to the method of payment that was used to make the purchase.
Lambda Vape is not responsible for refunds to a Prepaid Debit/Credit Card. In the event that the cardholder no longer has possession of the aforementioned card, please contact the card issuing company to assist you in receiving any refunds.
Refunds can take up to 14 business days to process completely after the return has been initiated. International refunds may take longer to process and could take as long as 30 days to receive the refund. Please, contact your bank for refund issues. If your bank necessitates further information, we will be able to provide you with it for them. If you have any questions about our return/refund process, feel free to send us a message.